Tags ArchivesEngaging Customers

Why You Should Be Updating Old Content on Your Website image

Isometric illustration with a laptop, men and women working on web design.

In case you haven’t heard the buzz online, the Google core update that rolled out in August 2024 has had a major impact on page views and user traffic for more than a few websites. As per Google, the update aims to improve search results so they’re geared toward reader service and are “genuinely useful.” Sounds vague, right? It all ties back to Google’s focus on E-E-A-T, which stands for experience, expertise, authoritativeness and trustworthiness. In other words, page rankings on search aren’t just about SEO, but a whole slew of factors. Now, instead of working on optimizing a page with the likes of keywords and meta text, creators need to also strongly consider things like brand reputation, site longevity ...

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How (and Why) to Create Your Perfect Brand Voice image

businessmen and businesswomen meeting brainstorming ideas about new paperwork project colleagues working together planning success strategy enjoy teamwork in small modern office.

If you want to know why brand voice matters to your company’s success, just remember the chicken sandwich wars. Back in the distant social media past of 2019, Popeyes Louisiana Kitchen launched a chicken sandwich. Chick-fil-A apparently took exception to this, tweeting what the New York Times called “a thinly veiled critique” of the new offering. Thus, the first salvo of the chicken sandwich wars was fired. Within 15 minutes, Popeyes’ Twitter account returned fire with the now-immortal words “…y’all good?” The tweet went viral, leading to such massive demand for the new Popeyes sandwich that lines formed around the block at local Popeyes restaurants and the company eventually had to concede it had simply run out of the popular offering. While creating ...

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How to Keep Your Travel Content Fresh in 2025 image

Happy young family on vacation. Parents and kids exploring European city, eating ice cream and looking map for direction.

The end of the year is somehow fast approaching already, so if you’re in the travel industry, now is a great time to plan your content for the 2025 travel season. To help you out, we’ve compiled some emerging travel trends from around the web — and offered some thoughts on how to approach those trends creatively in your content. Focus on Greater Health (and Less Booze) For years now, there has been a growing trend, especially among younger people, to take better care of their bodies. A trademark example of this trend is the phenomenon of shrinking alcohol consumption, especially among the younger generations. While many tourism destinations are rightfully proud of their microbreweries and distilleries (and there is great value ...

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2 Guides Are Better Than 1: The Advantages of More Frequent Publishing image

Two sets of a stack of magazine covers. Garrett County Visitors guide on the left, Visit Baltimore magazine on the right.

It’s common practice for visitor bureaus and chambers of commerce to print and distribute an annual guide. But there are good arguments for publishing more often! Take a look at just a few of them. Avoid Outdated Content When a publication has a shelf life of a year, content can grow stale — especially if it’s about events, exhibitions or member anniversaries that have already passed. Publishing twice a year instead of once reduces the likelihood that customers or prospects will pick up a book with obviously outdated information. Go With the Seasons This is especially crucial for visitor guides. The sorts of activities visitors may want to pursue are significantly different in the spring/summer and fall/winter seasons (think garden shows in the ...

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Get Better Engagement, More Conversions With Targeted Emails image

Flat design web banner illustration for Targeting online audience with email marketing campaign. Illustration of a laptop computer with an envelope mail emoji over top of it with a target bulls-eye emoji.

You already know that email marketing is key to reaching your customers. But do you have the right targeting system in place to reach the people who are actually most likely to buy from you? Here are just a few targeting filters you should consider implementing to ensure you’re reaching your optimal audience: Location: Do you want to reach only people in your city or county? Or people within a day’s drive? Age: Is your ideal audience young and single, just starting a family or on the verge of retirement? Income: Do you only want to reach people over a certain income threshold? Lifestyle interests: Maybe your product or service is something that mainly appeals to, say, homeowners or hobby ...

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These Instagram Best Practices Will Help Your Business Shine image

Abstract illustration of two smart phones using a social media platform to create photo posts of a scenic background.

As any business owner today likely knows, social media is a powerful tool. Whether that means setting up a strong Google Business Profile or managing a Facebook page, business professionals need to have a pulse on what their online presence looks like. Unsurprisingly, few platforms garner as much attention as Instagram. For business owners, the photo- and video-based platform can serve as a major asset to help promote products and services or get the word out about new offerings. Here are a few tips to make the most of the platform: 1 | Craft strong captions with a consistent voice A picture may be worth a thousand words, but that doesn't mean you should ignore the caption. Instead, use the caption space ...

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You Shouldn’t Let AI Design Your Ads. Here’s Why. image

A series of four ads on a dark background, designed by TodayMedia Custom.

With the much-discussed advent of generative AI — artificial intelligence that can produce various kinds of content based on prompts from a user — it’s become easier than ever to plug your information into an algorithm and let it do the work for you. But should you? It’s true that AI is constantly learning and getting smarter. But the truth of the matter is that, for now, AI tools still struggle with creating certain kinds of imagery — for example of human hands and feet. Then there’s the fact that AI learns by scraping existing information off the internet. What this means in practice is that any kind of design AI creates for you is going to be based on something ...

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Same Places, Different Angle: How to Keep Your Travel Content Fresh image

Charming young people making video blog at the city street

Every visitor and convention bureau faces the same struggle year after year: how do you promote the same sights, restaurants, shops and venues repeatedly, while still making your content seem fresh? Luckily, we can help. Here is a list of expert tips on how to keep your travel content compelling from one year to the next. 1 | Add a multimedia component Even if you publish a print guide (which you should), you can add interest to the guide by linking to videos via QR codes throughout the book. The videos could be behind-the-scenes footage of photo shoots you did for the guide, or a quick, informal tour of a notable local place by one of your staff members. 2 | Tell a ...

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Grow Your Business With Full-Funnel Digital Marketing image

Cartoon Illustration of people using a Funnel of Digital Marketing to find customers and profit by putting profile icons into a funnel shape to produce coins.

I’m sure you’ve heard at least one or two people talk about digital marketing, and maybe you’ve heard mention of a decision-making sales funnel too. But how are the two related and what do they mean for your business? The sales funnel is a way of visualizing a potential customer’s decision process. At the top of the funnel, you have customers researching a vague problem and discovering potential solutions. In the middle of the funnel are customers who have defined their problem and the sort of solution they need. At the bottom are customers who are ready to make an informed purchasing decision. Ideally, you want customers to discover your brand as a potential solution for their problem right at the ...

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How a Magazine Can Help You Reach Prospects image

The covers and opened examples of two magazines. One titled Innovation Delaware the other titled WilMU.

Whether you’re a membership association, a nonprofit or an employer in the education or healthcare space, you have important messages to communicate — and stakeholders who need to hear that message. What better way to keep potential members, donors or alumni engaged with your mission and vision than with a magazine that highlights your needs and accomplishments? For one, the consistent publication schedule of a magazine means your stakeholders are reminded of both your existence and your value on a regular basis, whether it’s monthly, bi-monthly or quarterly. Also remember that a beautiful magazine can be a keepsake, lending your message the kind of staying power that’s difficult to achieve in the digital age. 1 | Consider Print vs. Digital Your magazine could be ...

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